Complaints and Concerns

Please use the following process to action concerns or complaints that you may have about the course, or about breaches to the Code of Practice for International Students

• Praxis is a signatory to the Code of Practice for International Students. You should have received a copy of this during your orientation, a copy can also be accessed at this link.
• If you have a concern or complaint about the Praxis course please follow this process:
• We suggest you discuss the matter initially with your supervisor and/or course co-ordinator.
• If you are not satisfied with their response then go to the international student services co-ordinator:
  Faye Van Der Molen  (04) 8025606
  Faye@praxis.org.nz
• If you are not satisfied with their response please go to the Praxis National Co-ordinator: Lloyd Martin (04) 802 5606 or (027) 2839 007
  Lloyd@praxis.org.nz

If you are not satisfied with their response, you can involve the following (external) agencies (contact details are listed below):

International Education Appeal Authority

C/- Ministry of Education
Private Bag 47-911
Ponsonby
Auckland
 Fax: (09) 374 5403
Phone: (09) 374 5481
Email: info.ieaa@minedu.govt.nz 

New Zealand Qualifications Authority:
The Complaints Officer Approvals, Accreditation and Audit (AAA)
New Zealand Qualifications Authority
PO Box 160
Wellington
Phone 0800 QA HELP (0800 724357)
http://www.nzqa.govt.nz/contact/input.do?cat=For%20Learners%20-%20Provider%20complaints