Withdrawals and refunds

In accordance with NZ requirements, Praxis operates a Fees Protection policy, which is held with the Public Trust Office (an independent financial institution). Any tuition fees paid (including your deposit), will be held in a trust account which is set up separately from the rest of the Praxis finances.
25% of your tuition fees will be automatically drawn down from this account each quarter to cover your tuition costs for that term.

You are entitled to a refund of fees paid if:
You decide to withdraw within eight days from the start date of the course. Your fees will be refunded less your deposit.
 
At any time in the year, Praxis becomes unable to deliver the course that you have enrolled in. If this happens, you will have the option of either receiving a full fees refund (including your deposit), or transferring your enrolment to another education provider.
Praxis will only be liable for the refund of fees paid, and not for other costs incurred (such as travel).

If you decide to withdraw from the course after the first eight days:
Your deposit is non refundable.
 
75% of your remaining fees will be refunded if this occurs within the first 60 days from the start of the course.
 
Any refund after this time is at the discretion of the Praxis National Co-ordinator.
To apply for a refund
Download the Course Withdrawal Form
 
Complete the form and submit it to the Praxis National Office - PO Box 6834, Marion Square, Wellington, New Zealand.
 
If any library books or other equipment on loan from Praxis have not been returned, the cost of these will be deducted from your refund.
You will not be entitled to a refund if your enrolment is cancelled and you are asked to leave the course.
Your enrolment in Praxis can be cancelled for any of the following reasons:
You are regularly absent from classes or from your work experience placement without reasonable explanation (85% attendance at classes is regarded as the minimum requirement
 
You have provided false or misleading information during your enrolment.
 
You are making inadequate academic progress and have become unable to complete the course you are enrolled in.
 
Your behaviour is either unsafe or is inappropriate for a person who is in Christian leadership, or working with young people.
If we become concerned in any of these areas, we will initiate the following process:

Your Course Co-ordinator will meet with you and explain his/her concerns. Where it is possible, you will be asked to set some goals for dealing with the issue (for example seeing a counsellor). The date of this meeting will be noted and a copy of any goals set by you will be kept on your file.

If the issue is not resolved:
You will be given a letter outlining our concerns and (where appropriate) the action that you are required to take to resolve the situation will be identified. A copy of this letter will be given to the ICY partner group that sent you. A copy will be held on your file.
If we are unable to contact you (to give you the letter), NZIS will be notified, and a copy will be sent to your home address overseas.

If the issue is not resolved:
You will be given a letter cancelling your enrolment with Praxis, a copy of this will be forwarded to NZIS.

Grievance Procedures

At any stage in the process you have the right to:
See your file
 
Be made aware of the information/evidence that our concerns are based on.
To initiate a grievance procedure
See the Student Handbook in the Student section of the website for information about grievance procedures (you can find it here)
In addition to the information supplied in the Student Handbook, International Students also have the following recourse for grievance procedures:

International Education Appeal Authority
C/o Ministry of Education,
Private Bag 47 911
Ponsonby
Auckland
Phone: (64 9) 374 5481
Fax: (64 9) 374 5403
Email: info.ieaa@minedu.govt.nz